Refunds, Returns, and Exchanges for Sellers

SoVegan Market is a Marketplace made up of independent sellers who run their own shops and their vegan products. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

As a seller on So Vegan Market, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:

  • Whether or not you accept returns
  • The time frame in which you may accept a return
  • Who will pay for the cost of return shipping for any items that are sent back to you

If you enter into a return agreement with a buyer via SVM Messages we require you to fulfill that agreement. This may include:

  • Issuing a refund for the returned item(s)
  • Providing SVM with proof of shipping for a replacement item

If you do have a problem with a transaction, it’s best to contact the buyer directly via Messages. Buyers are also encouraged to contact you if they experience any issues.

If the buyer does end up opening a case, this Help article from Etsy may help and explains what you need to do if the buyer is from the EU. (EU Directive on Consumer Rights).

For additional information about refunds and returns, take a look at these Help articles:

Update the Buyer’s Shipping Information and Refund Order

How to Issue a Full or Partial Refund For an Order

How to Help a Buyer With a Return

European Union #

If you enter into a transaction with a buyer that is located in the European Union, you are subject to comply with the EU Directive on Consumer Rights. For an EU buyer wishing to resolve a dispute with an EU seller: we believe our case system is easier and faster, however, if you don’t want to use it, you have the option of using the EU Online Dispute Resolution platform instead. You can find it here.

Product Warranty #

You can also provide your buyer with product warranties. To know more please check this article.

Need Help? Chat with us