Update the Buyer’s Shipping Information and Refund Order

If you have incomplete or incorrect shipping information for a buyer, learn how to resolve these problems:

  • I need to update an incorrect shipping address
  • I need the buyer’s phone number to purchase postage

Always contact the buyer before substantially changing their shipping information.

I need to update an incorrect shipping address #

If you’re having trouble with a buyer’s shipping address, contact the buyer through Messages to verify the correct information. So Vegan Market doesn’t have buyer information that isn’t submitted on an order.

If the buyer sends you their correct information, you can use that information to purchase postage. You can’t edit their address on SVM but you can write a note with the new Shipping address. 

Learn more about sending messages and writing notes here.

If you can’t get in touch with a buyer to correct their address, you can cancel the order. To cancel an order visit this post.

I need the buyer’s phone number to purchase postage #

SVM doesn’t collect the buyer’s phone number. If you need the buyer’s phone number, contact the buyer over Messages. Let them know that you need their phone number to complete their delivery information for shipping.

Need Help? Chat with us