How to set up store policies

You can set up your store policies by going to:

Your shop policies have several sections:

  1. Shipping Policy
  2. Refund Policy
  3. Cancellation/Return/Exchange Policy

Shipping Policy #

Processing time: To give buyers a clear idea of how long it takes for you to prepare an order, you should include a processing time. Costs and processing times are shown on individual listing pages.

Estimated shipping times: You can Add estimated shipping time to let buyers know how long it will take an item to reach various destinations. Try to include an accurate range to take into account the slowest shipping time and fastest shipping time.

Refund Policy #

Your refund policy should include

  • Whether or not you accept returns
  • The time frame in which you may accept a return
  • Who will pay for the cost of return shipping for any items that are sent back to you

To learn more about the refund policy please check this post.

Cancellation/Return/Exchange Policy #

You should let very clear if you accept exchanges and returns and which products are the exception (if any). If you choose not to accept returns or exchanges, buyers may still file a case against you in certain circumstances. Learn more about how to resolve cases.

If you’re based in the EU, there are consumer protection regulations that apply to you. Learn more about EU consumer rights

Need to post more information? #

If you want to share more information with your costumers, you can use the Shop Description. This section is available under the Settings> store tab.

Privacy policy #

Learn more about how to write a privacy policy – Article.

If you’re a seller based in the EU or offer items to buyers there, you’re required to create and comply with a privacy policy that satisfies the requirements of the General Data Protection Regulation (GDPR). Many other countries have also adopted data protection laws similar to the GDPR, so whether or not you sell to Europe, we recommend that all sellers create a privacy policy. Read SVM’s Privacy Policy for more information about your obligations when collecting and using a buyer’s information, including the requirement to obtain a buyer’s consent before using their information for marketing purposes.

If you need help understanding your obligations under the GDPR or any other data protection laws, consult with an attorney about local laws and how they apply to your shop. 

Extra #

You can add more information about your shop too. You can include any additional information that you think buyers should know when purchasing from your shop.

Frequently asked questions #

If you notice that multiple buyers are asking the same questions that aren’t addressed in your policies, then you may want to list it as an FAQ. Some common FAQs include information about custom orders, item care, and sizing. If you offer insurance, you should include that information here.

In the event that you have a dispute with a buyer, SVM will look to your shop policies. The information listed in your FAQs is not considered to be part of your policies.

Seller details #

This section lets you show specific information about yourself and your shop to shoppers who have set their location to a country in the European Union, such as your name and business address, and VAT number (when applicable). SVM will not use this information to contact you.

EU buyer protection laws require SVM to display VAT information. Learn more about VAT and about selling in the EU.

What isn’t included in shop policies? #

Copyright & Intellectual Property Information

Copyright, intellectual property, or other licensing information is likely specific to an item, not to a shop. You may choose to put this information in your FAQs.

Sales tax

There’s no need to list this information in your policies, especially because tax rates vary based on the location of the buyer.

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